Returns / Refunds
Orders may be cancelled by email at least 24 hours before your order is scheduled for the dispatch. Late cancelations may result with us inadvertently shipping your order. If such a situation occurs you will be held responsible for both the cost of goods and shipment.
If your order has been dispatched you must return the goods to us at your expense before any refund is issued. The goods must be in a new and unopened condition. The products must be returned in the same or similar packaging. The goods are your responsibility until they are delivered to us. When we receive the products and determine that they are in good condition, we will then issue you a refund excluding the cost of shipment.
If goods returned have been damaged or become defective in some way a refund will not be issued or only partially issued. We will notify you of the situation and you may have the option of having the items sent back to you at your expense.
The right to return does not apply to perishable or semi-perishable goods after they have been dispatched. This means that you can not return any perishable or semi-perishable goods purchased on our website. This is due to the fact that perishables cannot be sent back to us properly packed to keep fresh and semi-perishable goods may get spoiled while in return transit.
Once an order including perishable or semi-perishable goods leave our premises (picked by a courier from our store) we become not liable or responsible for those goods. We will not be held responsible if the goods get damaged, lost or spoiled in transit. Perishable and semi-perishable goods are not covered by insurance and no claim can be lodged for spoiled or damaged perishable or semi-perishable products. By ordering perishable and semi-perishable goods at our website you should assume all risks and responibilities associated with it.
If you received an incorrect or defective item we will issue you a shopping credit for that incorrect or defective item. However, we cannot be responsible for the taste quality of the product as soon as it is within the expiry date range. We do not accept any claims for change of mind either.
You must contact us within 12 hours after delivery for incorrect or defective goods. We will make arrangements with our courier to pick up the defective or incorrect goods at our expense. No claims are honoured after 12 hours period from receiving the goods. We determine the time of receiving goods as time recorded by our courier on its tracking page.
In-store return option is always available - just return the goods to the store during open hours.
For more information please visit our Terms and Conditions page.